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Decanters.com  : Customer Service

 
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Decanters.com Customer Service



Returns & Exchanges
Decanters.com has a 30-Day Money Back Guarantee. If you are not happy with any stock item, you may return it for a prompt exchange, credit, or refund within 30 days of receiving your merchandise.

All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions. Customized items, software items, special order items and shipping and handling charges are non-refundable. We can only issue a refund or credit to the original purchaser. So we may process your return more quickly, please contact us prior to returning merchandise.

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Warranty Information
Many of the products sold by Decanters.com come with a Limited Warranty provided by the product manufacturer. While Decanters.com will attempt to facilitate any warranty work between our customers and manufacturers, all warranties are provided solely by the manufacturers.

Decanters.com makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Decanters.com shall have no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Decanters.com. Your rights may vary from state to state.

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Notifications & Emails
After your initial online order, we will send you a confirmation email. It will include a list of the products you ordered, the address that the shipment will be sent to, and the total amount that will be charged to your credit card. You will also receive an order number that can be referenced, in case you have any questions, concerns, or you would like to request a change to your order.

You will receive a second email once your order has been shipped. This will list the status of all items ordered, date of processing, shipping method, and will include a tracking number if the package is sent UPS. The email will also indicate out-of-stock items.

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Products Availability
Unless otherwise noted all titles are in stock and will be available for shipping as soon as the order is received.

  • What if an item is out of stock?
    Occasionally, some items may be out of stock. Our website contains inventory availability for each item, so you can only order items that are in stock. From time to time, an item that says it is available turns out not to be. If this is the case, your order will be automatically back ordered and your credit card will be charged in order to reserve your item.
  • When are back orders shipped?
    Most back orders ship within 7–14 days. However, some items, may take longer. Backordered items will be shipped immediately upon availability. To check on the status of a back order, contact us.

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Shipping Policies
Click here to read our shipping policies.

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Track Your Order
Click here to learn how to track your order.

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