Our goal is to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. Subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers shipping times may vary.
Once an order has been placed, it cannot be cancelled. If you would like to return the item, please see Returns & Exchanges section below. Do not refuse the delivery of non-damaged goods as this will result in up to a $10 return delivery fee.
In some cases, we can request a delivery intercept to change the delivery address on a package before they are delivered. Delivery intercept is NOT a guaranteed service and a fee is charged by the shipping company. This fee is accessed by the shipping company only and will only be charged if your intercept request is completed. For more information on delivery intercept, please visit www.ups.com.
Orders are shipped using FedEx, UPS or US Postal Service. Unless a specific carrer is requested, Decanters.com reserves the right to determine which carrier and service will be used.
We do not ship internationally.
Custom Wine Cellars, Coolers & Racking
Free shipping offers do NOT apply to wine cellars, cooling units, wine racks, Wine Keeper systems and their components, items shipped from manufacturers or freight collect, and personalized items require additional delivery times. Because of size and/or weight, some items require an additional shipping surcharge. Shipping for large items will vary according to destination, and will be charged to your account when calculated.